Refund policy

All Sales are Final (Made-to-Order) Because all of our products are made-to-order and created specially for you at the time of purchase, we do not hold inventory. Therefore, we do not offer refunds, returns, or exchanges for "change of mind," incorrect size selection, or buyer's remorse. All sales are final.

Replacements for Damaged or Defective Items We take great pride in our quality control. However, replacements are exclusively issued in the rare event that an item arrives damaged in transit, contains a manufacturing defect, or if an incorrect product was delivered.

How to Claim a Replacement:

  1. Claim Window: You must report any damage, defects, or incorrect deliveries within 48 hours of receiving your order, as recorded by the courier's delivery timestamp.

  2. Reporting the Issue: Email us immediately at customercare@thesiriusstudio.in. You must include:

    • Your order number.

    • A brief description of the issue.

    • Clear photographs of the damaged product.

    • Clear photographs of the original packaging, including the shipping label.

    • Note: An uninterrupted unboxing video clearly showing the sealed package being opened and the damage is highly recommended and will significantly expedite your claim process.

  3. Resolution: Once your claim and photographic evidence are reviewed and approved, we will expedite the production and shipping of an exact replacement piece at no additional cost to you. In the highly unlikely event that a replacement is impossible to fulfill, a full refund will be issued to your original method of payment.

European Union Exceptions (Custom Goods Exemption) Please note that while the European Union provides a statutory 14-day right of withdrawal (the "cooling-off period") for general online purchases, this right does not apply to custom-made or made-to-order goods. As outlined in Article 16(c) of the EU Consumer Rights Directive, because our products are manufactured specifically to your order specifications, they are legally exempt from the 14-day return mandate. EU orders remain subject to our standard strict "All Sales are Final" policy, barring transit damage or defects.

Refused Packages and Customs Failures For international orders, if a package is returned to us because the customer refused to pay local customs duties/taxes, or because the customer provided an incorrect/incomplete shipping address, the order is not eligible for a refund. The customer will be responsible for the exact costs of reshipping the custom item.

Contact Us For any issues regarding your order, please contact our support team at customercare@thesiriusstudio.in.