Shipping Policy

Order Processing Time All orders are processed and packed within 1 to 3 business days from the date of purchase. Orders are not processed or shipped on weekends or local public holidays. You will receive an email confirmation once your order has been successfully placed, and a second email with tracking information once your order has been dispatched.

Estimated Delivery Timelines Delivery times depend on your location. Please note that these are estimates provided by our courier partners, not absolute guarantees:

• Domestic (India): 7 to 10 business days from the date of dispatch.

• International (USA, Europe, and Rest of World): 10 to 21 business days from the date of dispatch, depending on the destination country and customs processing times.

Pricing, Taxes, and International Duties

• For Indian Customers: All product prices displayed on the website are final and fully inclusive of shipping and applicable GST.

• For International Customers (USA, Europe, etc.): We ship international orders on a Delivered Duty Unpaid (DDU/DAP) basis. The product price does not include your local import duties, customs clearance fees, or local taxes (such as VAT). The recipient is fully responsible for paying any applicable customs duties and local taxes upon delivery. If an international package is refused by the customer due to customs duties, or if it is returned to us because the taxes were unpaid, the customer will be responsible for the original shipping cost, any return shipping fees, and a restocking fee.

Order Tracking Once your order is dispatched, you will receive a tracking link via email to monitor your shipment's progress. Please allow 24 to 48 hours for the tracking information to update in the courier's system. For international orders, tracking updates may pause temporarily while the package is handed over to your local postal service or goes through customs clearance.

Incorrect Addresses and Undeliverable Packages It is the buyer’s responsibility to ensure that the shipping address entered at checkout is complete and correct. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the exact cost of reshipping the item.

Lost, Stolen, or Damaged Packages We take great care in packaging our products securely. However, once the package is handed over to the courier, we are not liable for delays caused by the shipping carrier, customs clearance, or extreme weather.

• Delivered Items: We are not responsible for packages that are lost or stolen after the courier’s tracking system marks them as "Delivered." Please ensure you provide a secure delivery location.

• Damaged in Transit: If your order arrives damaged, please contact us at hello@thesiriusstudio.in within 48 hours of delivery. You must include your order number, a description of the damage, and clear photographs of both the damaged product and the original packaging so we can file a claim with the courier and assist you with a replacement.

Contact Us For any questions regarding your shipment, please contact us at customercare@thesiriusstudio.in with your order number.